* NO returns will be accepted without an RMA number (Return Merchandise Authorization). Any merchandise returned without an RMA number will be refused and sent back to the customer at customer's own expense. The RMA number is valid 14 days from issued date. The product needs to be 100% complete with ALL original box(es), packaging materials, have original UPC codes on the manufacturer's box(es), manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
* We offer our Retail Customers a 14-days money-back guarantee on all our products. If you are not happy with your item, simply return it to us in it's original condition for a refund.
* If you wish to return a product, please e-mail us with all the details from the order such as name, invoice number, date of purchase, etc and the reason you want to return the product. You will need to wait for a reply before shipping back the product to us. Some restrictions may apply but we will notify you.
(Note 1: The term retail customer is defined as a customer acting as an individual and not buying as a company / business or on behalf of a company / business).
* Business customers with mis-purchased products can benefit from our 7 day return for refund policy. After 7 days business customers will be issued a credit note when returning a product mis-purchased. Products deemed to be faulty will be repaired or replaced.
* When returning non faulty goods a re-stocking fee of 20% will be levied to cover the cost of repackaging, replacing missing items and preparing the goods for resale.
* In cases where products have been supplied with consumables (such as printer inks and recordable media), all used consumables will be charged for at the standard list price. In addition it should be noted that.
* Customer must pay the shipping back to our warehouse unless the product is marked as DOA by our customer service.
* Return Address
Unit 2, The Quadrangle
Premier Way, Abbey Park Industrial Estate
Before sending a unit back don't forget to contact us at 020 3514 1400.
Friendly customer service representatives can assist you in English, German and Italian and are available Monday through Friday from 08:00 AM - 5:00 PM (GMT). You may also contact us through email at firstname.lastname@example.org.