Our aim is to offer our customers the most reliable and affordable delivery options available.
We strive to process and ship all orders as soon as possible so as to minimise the delivery time to you, our customer.
We generally offer next-day shipping for all orders that are received before 03:00 PM (GMT).
Please note though that our next-day shipping is not 100% guaranteed even if the order is placed before the advertised cutoff time. We may have too many orders to process in the same day and some orders may then be left until the following working day.
There can be a variety of reasons why shipments may occasionally become delayed in transit and we regret that we are not in a position to refund any shipping charges for delayed shipments.
On the day an order ships from us we inform the customer via email of the tracking number for the order.
Using UPS "Tracking" page it is possible to track each order while it is in transit.
We encourage all customers to track their orders online - and in cases where the recipient address may be hard to locate, we recommend that the customer makes contact with the courier company to make arrangements regarding delivery.
Friendly customer service representatives can assist you in English, German and Italian and are available Monday through Friday from 08:00 AM - 5:00 PM (GMT). You may also contact us through email at firstname.lastname@example.org.